SHIPPING POLICY -Overview
At The Outback Company Limited we aim to provide a seamless shopping experience. This Shipping Policy outlines the terms and conditions related to the shipping of products purchased from our website OutbackOud.com
Shipping Methods and Rates:
Shipping Methods: We offer various shipping options, including standard, expedited, and express shipping. We calculate shipping methods and rates based on your location and the weight or size of your order.
Shipping Rates: Normally shipping is included in the pricing, however we do reserve the right to charge shipping in extreme cases, but only after consultation with you prior to the goods being physically shipped. In such cases we determine shipping costs at checkout based on your selected shipping method and delivery address. Before completing your purchase, you can review the shipping costs to ensure all charges are clear. This step helps you confirm the total expense before finalizing your order.
Processing Time
Order Processing: Orders are typically processed within 3 business days from the time of purchase. Processing time may vary depending on product availability, order volume, and other factors.
Business Days: Our business days are Monday through Friday, excluding holidays. Orders placed on weekends or holidays will be processed on the next business day.
Delivery Time
Estimated Delivery Time: Delivery times vary based on the shipping method selected and the destination. Estimated delivery times are provided prior to shipping and you will be advised accordingly.
Delays: Although we strive to meet the estimated delivery times, please keep in mind that unforeseen circumstances such as weather conditions, shipping carrier delays, or other factors may affect delivery. We are not responsible for delays caused by shipping carriers or other external factors
Order Tracking
Tracking Information: Once your order has been shipped, you will receive a confirmation email with tracking information. This allows you to use the provided details to monitor the status of your shipment.
Tracking Updates: Please allow up to 12 Hours for tracking updates to be available. If you encounter issues with tracking, please contact our customer service team for assistance.
Shipping Issues
Missing or Lost Packages: If your package is missing or you have not received it within the estimated delivery time, please contact us at sales@outbackoud.com. We will work with the courier to locate your package.
Damaged Items: If your package arrives damaged, please report the issue to us within 5 days of receipt. Provide photos of the damaged items and packaging to assist with the resolution process
Returns and Exchanges
Return Policy: Once purchased, goods are not able to be returned. They are sold on a non-returnable basis, however if you do not believe the goods arrived “as specified” then contact us immediately to help us to resolve the issue for you.
Contact Us
If you have any questions or need further assistance regarding our shipping policy, please do not hesitate to contact us at this email: sales@outbackoud.com